Comment:
When 3 merged with Vodafone, the BILLS seems to go very WRONG !! Most of the time, it goes too high, then goes too low, then high up again ?! They say its the 'adjustment' to new fees, and services problem... CAN'T they get it right the first time?! Anyway I hate 3 and now Vodafone, its like the same disease but with different name. Where is the so-called 'Corporate Social Responsibility' that the Australian government advocate ?!
http://au.finance.yahoo.com/news/Vodafone-face-customer-class-abc-764597295.html?x=0
When 3 merged with Vodafone, the BILLS seems to go very WRONG !! Most of the time, it goes too high, then goes too low, then high up again ?! They say its the 'adjustment' to new fees, and services problem... CAN'T they get it right the first time?! Anyway I hate 3 and now Vodafone, its like the same disease but with different name. Where is the so-called 'Corporate Social Responsibility' that the Australian government advocate ?!
http://au.finance.yahoo.com/news/Vodafone-face-customer-class-abc-764597295.html?x=0
(27th Dec 2010)
Vodafone may face customer class action
On Monday 27 December 2010, 12:49
The telecommunications company Vodafone could be sued by thousands of its customers in a class action over reception issues, drop-outs and poor data performance. Vodafone customers have been using the grassroots website, vodafail.com - set up two weeks ago by a disgruntled customer - to vent their frustration about service.
Adam Brimo set up the site and says it has had more than 1,000 complaints since going live. He believes a class action will attract a lot of customers. "I'd be surprised if it was less than the number of complaints we've had so far," he said.
Lawfirm Piper Alderman says it is investigating a class action against the company to recover losses suffered by its customers over the past three years.
The lawfirm says "customers who signed up with Vodafone over the last three years may be entitled to compensation if they were misled into signing contracts or if Vodafone didn't live up to its end of the bargain".
Meanwhile, the ACCC has issued a statement saying it is aware of reports that some of Vodafone's customers have been experiencing problems, including call failures and slow data speeds. But it says consumers should not break their contracts as a means of addressing their concerns.
Vodafone may face customer class action
On Monday 27 December 2010, 12:49
The telecommunications company Vodafone could be sued by thousands of its customers in a class action over reception issues, drop-outs and poor data performance. Vodafone customers have been using the grassroots website, vodafail.com - set up two weeks ago by a disgruntled customer - to vent their frustration about service.
Adam Brimo set up the site and says it has had more than 1,000 complaints since going live. He believes a class action will attract a lot of customers. "I'd be surprised if it was less than the number of complaints we've had so far," he said.
Lawfirm Piper Alderman says it is investigating a class action against the company to recover losses suffered by its customers over the past three years.
The lawfirm says "customers who signed up with Vodafone over the last three years may be entitled to compensation if they were misled into signing contracts or if Vodafone didn't live up to its end of the bargain".
Meanwhile, the ACCC has issued a statement saying it is aware of reports that some of Vodafone's customers have been experiencing problems, including call failures and slow data speeds. But it says consumers should not break their contracts as a means of addressing their concerns.
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